Unity Agent is a downloadable application that streamlines call handling and offers agents the critical tools needed to deliver great customer service. This training will cover all the functionality the application has to offer, including changing ACD states, call handling, and using disposition codes. 

**This course is for those agents using Teams in conjunction with Unity.  If you are using UC-One, Webex, or your deskphone only as your audio end point with Unity, please see our other Unity Agent Training**