Evolve IP

course
Unity Agent with Teams Training
Unity Agent with Teams Training
Unity Agent with Teams Training

About the Course

Unity Agent is a downloadable application that streamlines call handling and offers agents the critical tools needed to deliver great customer service. This training will cover all the functionality the application has to offer, including changing ACD states, call handling, and using disposition codes. 

**This course is for those agents using Teams in conjunction with Unity.  If you are using UC-One, Webex, or your deskphone only as your audio end point with Unity, please see our other Unity Agent Training**

Course Progress
Not started
Enroll
Course Outline
  1. Unity Agent Navigation & Contacts
    1. Navigation
    2. Contacts
  2. Unity Agent Call Control with Teams
    1. Call Control
  3. Unity Agent Settings
    1. Settings
course
Unity Agent with Teams Training
Unity Agent with Teams Training
Course Progress
Not started
Enroll

About the Course

Unity Agent is a downloadable application that streamlines call handling and offers agents the critical tools needed to deliver great customer service. This training will cover all the functionality the application has to offer, including changing ACD states, call handling, and using disposition codes. 

**This course is for those agents using Teams in conjunction with Unity.  If you are using UC-One, Webex, or your deskphone only as your audio end point with Unity, please see our other Unity Agent Training**

Course Outline
  1. Unity Agent Navigation & Contacts
    1. Navigation
    2. Contacts
  2. Unity Agent Call Control with Teams
    1. Call Control
  3. Unity Agent Settings
    1. Settings
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