Evolve IP

course
Broadworks Supervisor Training
Broadworks Supervisor Training
Broadworks Supervisor Training

About the Course

The BroadWorks Web Agent application allows call center agents to answer and manage calls in a browser-based interface. The application will allow you to manage your ACD state, place outbound calls, transfer, conference, and apply disposition codes all while using a deskpone or a non-Teams softphone application such as Webex as your audio endpoint.

Course Progress
Not started
Enroll
Course Outline
  1. Navigation & Logging in
    1. Navigation & Logging In
  2. Main Consoles
    1. Queued Call Section
    2. Contacts
  3. Managing Agents
    1. Managing Agents
  4. Call Handling
    1. Call Handling
  5. Settings & Dashboard
    1. Settings
    2. Dashboard
course
Broadworks Supervisor Training
Broadworks Supervisor Training
Course Progress
Not started
Enroll

About the Course

The BroadWorks Web Agent application allows call center agents to answer and manage calls in a browser-based interface. The application will allow you to manage your ACD state, place outbound calls, transfer, conference, and apply disposition codes all while using a deskpone or a non-Teams softphone application such as Webex as your audio endpoint.

Course Outline
  1. Navigation & Logging in
    1. Navigation & Logging In
  2. Main Consoles
    1. Queued Call Section
    2. Contacts
  3. Managing Agents
    1. Managing Agents
  4. Call Handling
    1. Call Handling
  5. Settings & Dashboard
    1. Settings
    2. Dashboard
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