With Microsoft Teams Direct Routing, your Teams application is your softphone. Receptionists can use the Teams application to handle multiple calls as they come into the organization. In this training, you'll learn how to handle multiple calls on hold and how to distribute calls via transfer, conference and park. We'll also cover how to set up speed dials and contacts to maximize your visibility of other users' availability. 

Learning Objectives

At the end of this course, you should be able to:

•Access and utilize key functionality 

•Execute call control tasks such as call transfers, conferencing, and park 

•Configure application and user settings