About the Course
With Microsoft Teams Direct Routing, your Teams application is your softphone. Receptionists can use the Teams application to handle multiple calls as they come into the organization. In this training, you'll learn how to handle multiple calls on hold and how to distribute calls via transfer, conference and park. We'll also cover how to set up speed dials and contacts to maximize your visibility of other users' availability.
Learning Objectives
At the end of this course, you should be able to:
•Access and utilize key functionality
•Execute call control tasks such as call transfers, conferencing, and park
•Configure application and user settings
-
Introduction to Navigating the Microsoft teams Desktop App
- Microsoft Teams Introduction Video
-
Microsoft Teams Call Handling
- Microsoft Teams Calls Tab Video
- Microsoft Teams Call Control Video
- Knowledge Check
-
Microsoft Teams Receptionist Functionality
- Microsoft Teams Handling Multiple Calls Video
- Microsoft Teams Receptionist Best Practices
- Knowledge Check
-
Microsoft Teams Application Settings
- Microsoft Teams Application Settings Video
About the Course
With Microsoft Teams Direct Routing, your Teams application is your softphone. Receptionists can use the Teams application to handle multiple calls as they come into the organization. In this training, you'll learn how to handle multiple calls on hold and how to distribute calls via transfer, conference and park. We'll also cover how to set up speed dials and contacts to maximize your visibility of other users' availability.
Learning Objectives
At the end of this course, you should be able to:
•Access and utilize key functionality
•Execute call control tasks such as call transfers, conferencing, and park
•Configure application and user settings
-
Introduction to Navigating the Microsoft teams Desktop App
- Microsoft Teams Introduction Video
-
Microsoft Teams Call Handling
- Microsoft Teams Calls Tab Video
- Microsoft Teams Call Control Video
- Knowledge Check
-
Microsoft Teams Receptionist Functionality
- Microsoft Teams Handling Multiple Calls Video
- Microsoft Teams Receptionist Best Practices
- Knowledge Check
-
Microsoft Teams Application Settings
- Microsoft Teams Application Settings Video