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Webex Premium Call Handling Training
Webex Premium Call Handling Training
Webex Premium Call Handling Training

About the Course

Webex for BroadWorks is an easy-to-use and secure collaboration tool that allows you to call, meet, and message from one control window.  In this training, you'll learn general call handling functions such as making and receiving calls, transferring, conferencing, and hold. We'll also cover Webex settings and features including voicemail and contacts.

Course Progress
Not started
Enroll
Course Outline
  1. Webex Basic Navigation
    1. Webex Basic Navigation
  2. Webex Call Tabs Navigation
    1. Contacts and Voicemail Tab
    2. Calls Tab and Call Control
    3. Knowledge Check
  3. Webex Settings
    1. Webex Settings
  4. Webex & Broadworks Call Center Settings
    1. Webex & Broadworks Call Center Settings
  5. Webex Recording
    1. Webex Recording
course
Webex Premium Call Handling Training
Webex Premium Call Handling Training
Course Progress
Not started
Enroll

About the Course

Webex for BroadWorks is an easy-to-use and secure collaboration tool that allows you to call, meet, and message from one control window.  In this training, you'll learn general call handling functions such as making and receiving calls, transferring, conferencing, and hold. We'll also cover Webex settings and features including voicemail and contacts.

Course Outline
  1. Webex Basic Navigation
    1. Webex Basic Navigation
  2. Webex Call Tabs Navigation
    1. Contacts and Voicemail Tab
    2. Calls Tab and Call Control
    3. Knowledge Check
  3. Webex Settings
    1. Webex Settings
  4. Webex & Broadworks Call Center Settings
    1. Webex & Broadworks Call Center Settings
  5. Webex Recording
    1. Webex Recording
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