About the Course
With Microsoft Teams Direct Routing, your Teams application is your softphone. In this training, you'll learn general call handling functions such as making and receiving calls, transferring, conferencing, hold, and park. We'll also cover Teams settings and features including delegates, voicemail, and contacts.
Course Progress
Course Outline
-
Teams Call Handling Introduction
- Teams Call Handling Introduction
-
Teams Call Handling
- Calls Tab
- Call Control
-
Teams Call Handling Settings
- Call forwarding, call groups, and simultaneous ring in Microsoft Teams
- Manage your call settings in Microsoft Teams
About the Course
With Microsoft Teams Direct Routing, your Teams application is your softphone. In this training, you'll learn general call handling functions such as making and receiving calls, transferring, conferencing, hold, and park. We'll also cover Teams settings and features including delegates, voicemail, and contacts.
Course Outline
-
Teams Call Handling Introduction
- Teams Call Handling Introduction
-
Teams Call Handling
- Calls Tab
- Call Control
-
Teams Call Handling Settings
- Call forwarding, call groups, and simultaneous ring in Microsoft Teams
- Manage your call settings in Microsoft Teams